E-commerce Manager

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Responsibilities • Own all Shopify structures (collections, tags, product logic, pages, catalog management, and app integrations). • Ensure the ecosystem runs autonomously. • Establish and maintain a structured e-commerce governance framework, including Stage → Approve → Test → Deploy processes for all website releases. • Reduce launch defects through disciplined release management and operational controls. • Establish clear priorities, monitor execution, conduct regular 1:1s, and hold contributors accountable for commitments and delivery timelines. • Collaborate with Marketing, Supply Chain, Customer Care, and Performance teams to align launches and site updates. • Own end-to-end operational execution of eCommerce launches, ensuring successful deployment and post-launch validation. • Define, monitor, and report on key e-commerce operational metrics. • Audit existing eCommerce workflows, identify inefficiencies, and implement improvements. • Evaluate new Shopify apps and integrations to enhance checkout, upsells, or user experience. • Leverage advanced AI platforms to streamline day-to-day operational workflows.

Requirements • 5+ years of experience in E-commerce Operations, ideally within DTC or high-growth consumer brands. • 2+ years of leadership experience (conducting reviews, coaching, discipline), preferably with global teams. • Proven recent expertise managing Shopify or Shopify Plus stores. • Project management experience. • Familiarity with key eCommerce tools and systems, including Klaviyo (email and customer communication), Loop or Recharge (subscriptions), After-Sell (upsells), and Looker / Triple Whale (reporting). • Proven experience leveraging paid enterprise AI platforms (e.g., ChatGPT Plus, Claude Team, Gemini Advanced) to optimize workflows, improve documentation, and accelerate decision-making in an eCommerce/DTC environment. • Limited travel may be required. • Willingness to work US time zones, regardless of geographic location. • Access to a computer, a reliable internet connection, and a distraction-free work environment.

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Hard Skills • Shopify • Shopify Plus • eCommerce operations • project management • release management • operational metrics • workflow auditing • AI platforms • checkout optimization • user experience enhancement Soft Skills • leadership • accountability • collaboration • communication • prioritization • monitoring execution • coaching • discipline • problem-solving • adaptability