Head of E-commerce Operations (Remote)

About the Role

WhatJobs Direct is actively seeking a dynamic and innovative Head of E-commerce Operations to spearhead our online sales and fulfillment strategy. This is a fully remote position, allowing you to shape our digital business from anywhere. The successful candidate will be responsible for the end-to-end management of our e-commerce operations, including website performance, order fulfillment, inventory management, customer experience, and logistics. You will leverage your deep understanding of e-commerce best practices and cutting-edge technologies to drive growth, optimise efficiency, and ensure a seamless customer journey. This role is critical for expanding our digital footprint and enhancing our online market presence.

Key Responsibilities

• Oversee all aspects of e-commerce operations, including platform management, sales, and customer service.
• Develop and implement strategies to enhance website performance, conversion rates, and user experience.
• Manage inventory levels and optimize stock allocation across various channels.
• Coordinate with logistics partners to ensure timely and cost-effective order fulfillment and delivery.
• Analyze e-commerce data, including sales trends, customer behavior, and operational metrics, to drive decision-making.
• Implement and manage A/B testing and other optimization techniques to improve online sales performance.
• Lead and mentor the e-commerce operations team, fostering a results-driven and customer-centric culture.
• Ensure compliance with all online sales regulations and data privacy laws.
• Collaborate with marketing, IT, and product teams to align e-commerce strategy with broader business goals.
• Identify and implement new technologies and tools to enhance operational efficiency and customer engagement.

Requirements

• Bachelor’s degree in Marketing, Business Administration, E-commerce, or a related field. A Master’s degree is preferred.
• Minimum of 8 years of experience in e-commerce operations management, with a strong focus on online sales growth and operational efficiency.
• Proven track record of managing successful e-commerce platforms and driving significant revenue growth.
• Deep understanding of e-commerce technologies, including CMS, CRM, and analytics tools.
• Expertise in online marketing strategies, SEO, SEM, and conversion rate optimization (CRO).
• Strong knowledge of supply chain and logistics management as it relates to e-commerce.
• Excellent analytical and problem-solving skills, with a data-driven approach.
• Strong leadership and team management capabilities, with experience managing remote teams.
• Exceptional communication and interpersonal skills.
• Ability to adapt to a rapidly evolving digital landscape and manage multiple projects simultaneously.

Benefits

• Competitive salary of R per annum, along with significant performance-based bonuses.
• Comprehensive benefits package, including excellent health coverage, retirement planning options, and generous paid time off.
• Support continuous professional development and provide access to the latest tools and technologies in the e-commerce space.
• Enjoy the freedom and flexibility of working remotely while contributing to a pivotal and growing area of our business from anywhere.