Key Account Specialist – E-Commerce (m/f/d)

Darum lohnt es sich

J&T Express is a fast-growing international logistics company specialising in e-commerce and last-mile delivery.> As we continue to expand our operations in Germany, we are looking for a Key Account Specialist – E-Commerce (m/f/d) to support our platform partnerships, monitor service performance and ensure the professional handling of tickets, penalties and operational cases.

Your Responsibilities • Monitor and follow up on agreed service and performance indicators for e-commerce platform partners • Handle platform penalties and coordinate internal responsibility reviews • Manage, prioritise and track platform tickets and service cases • Draft structured appeals, statements and written responses, mainly in English • Communicate directly with platform partners regarding operational, quality and contractual topics • Work closely with Customer Service, Operations, Quality Control and other internal teams • Analyse recurring issues and support the continuous improvement of internal processes Your Profile • Professional experience in e-commerce, platform management, key account management, customer service or logistics • Experience working with e-commerce platform back-office systems and platform rules • Strong ability to draft clear, logical and persuasive appeals and formal responses • Very good written and spoken Chinese and English • Structured, accurate and solution-oriented working style • Strong communication skills and confidence in dealing with internal and external stakeholders • Experience in customer service within a logistics or parcel delivery company is an advantage What We Offer • A responsible role in a fast-growing international logistics company • Close collaboration with platform partners, operational teams and international stakeholders • A dynamic working environment with short decision-making processes • The opportunity to actively shape and improve processes • Strong growth potential and opportunities for professional development Your Role As a Key Account Specialist – E-Commerce (m/f/d), you will act as an important interface between J&T Express, our e-commerce platform partners and internal departments.

You will monitor agreed service indicators, coordinate the handling of platform-related cases and ensure that open topics are resolved in a structured, timely and solution-oriented manner.