Remote Fleet Operations Manager - E-commerce Logistics

About the Role

Our client, a major player in the e-commerce delivery sector, is seeking an experienced and results-driven Remote Fleet Operations Manager. This critical role will oversee the operational efficiency and performance of our delivery fleet, ensuring timely and accurate order fulfillment across key delivery zones. You will be responsible for fleet utilization, driver management (remotely), route optimization, and ensuring compliance with safety and regulatory standards. This is a fully remote position, offering the flexibility to manage complex fleet operations from anywhere, while contributing to our strategic goals and customer satisfaction initiatives, with a specific focus on optimizing delivery networks originating from hubs like Durban.

Key Responsibilities

• Develop and implement strategies to optimize fleet performance, including vehicle maintenance schedules and fuel efficiency programs.
• Manage a distributed team of fleet supervisors and drivers, ensuring high levels of productivity and adherence to company policies.
• Oversee daily dispatch operations, ensuring efficient route planning and timely deliveries.
• Monitor fleet key performance indicators (KPIs) such as on-time delivery rates, cost per mile, and vehicle uptime, and implement corrective actions as needed.
• Ensure compliance with all local, regional, and national transportation regulations and safety standards.
• Manage relationships with third-party vehicle maintenance providers and suppliers.
• Utilize fleet management software and telematics data to track vehicle location, driver behavior, and operational efficiency.
• Contribute to budget management for fleet operations, including capital expenditure and operational costs.
• Identify and implement technology solutions to enhance fleet management capabilities.

Requirements

• Minimum of 7 years of experience in fleet management, logistics, or transportation operations, with a significant portion in a remote or supervisory capacity.
• Demonstrated experience in managing large fleets (100+ vehicles) and remote teams.
• In-depth knowledge of fleet management software, GPS tracking systems, and telematics.
• Strong understanding of transportation regulations, safety protocols, and compliance requirements.
• Proven ability to analyze data, develop actionable insights, and drive operational improvements.
• Excellent leadership, communication, and interpersonal skills, with the ability to motivate and manage a remote workforce.
• Experience in the e-commerce or last-mile delivery sector is highly desirable.
• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field is preferred.
• Comfortable working independently and managing responsibilities autonomously in a remote setting, supporting operations relevant to Durban .

Benefits

• Fully remote position offering significant flexibility and autonomy.
• Competitive salary with performance-based incentives.
• Opportunity to lead and shape the fleet operations for a leading e-commerce logistics provider.
• Access to state-of-the‑art fleet management technology.
• Professional growth and development opportunities in a fast‑paced industry.