Responsibilities
• Own the end-to-end process of identifying, investigating, and recovering value from inventory exceptions across Amazon accounts
• Focus on unfulfillable inventory management and handle lost & damaged claims, inbound reconciliation, stranded inventory resolution, and reimbursement recovery
• Monitor and manage unfulfillable inventory reports in Amazon Seller Central daily
• Classify unfulfillable units by disposition type and coordinate removal orders or disposal requests
• Identify units eligible for regrade or return to sellable condition
• Maintain accurate records of unfulfillable unit counts and trends
• Build and maintain dashboards or trackers to report unfulfillable inventory KPIs
• Identify lost and damaged inventory at fulfillment centers using reports
• File and track claims with Amazon for lost or damaged units
• Reconcile shipped quantities against Amazon-received quantities for inbound shipments
• Monitor stranded inventory reports and identify root causes to restore stranded units to active status
• Audit reimbursement reports to identify unclaimed reimbursements
Requirements
• 2+ years of hands-on experience managing Amazon FBA inventory operations (Seller Central or Vendor Central)
• Demonstrated experience with unfulfillable inventory workflows, removal orders, and disposition management
• Proficiency with Amazon's FBA inventory reports, reconciliation tools, and Seller Support case management
• Strong Excel or Google Sheets skills — ability to build and maintain reconciliation trackers and exception logs
• High attention to detail and ability to manage multiple cases and SKUs simultaneously
• Comfortable working independently with minimal supervision in a remote environment
• Strong written communication skills in English — able to write clear Seller Support cases and internal status updates
• Preferred Experience using third-party reimbursement or audit tools (e.g., GETIDA, Helium 10, Seller Investigators)
• Familiarity with Amazon's reimbursement policies and claim windows for FBA lost, damaged, and inbound shipment claims
• Experience working with multiple seller accounts or in an agency/managed services environment
• Background in eCommerce operations, supply chain, or logistics
• Experience building SOPs or process documentation for inventory exception workflows
