E-commerce Support Representative-Danish Market (Remote)

About the job

Cross Border Talents is looking for Danish speakers to join our multinational client running an exciting project for a globally renowned tech brand in Portugal. If you're still abroad, relocation assistance is provided, including housing!

• Location: Remote from Continental Portugal
• Contract: Full-time, 12-month renewable
• Start dates: several dates available through June and July

About the Brand

Work for a world-renowned technology company that has set industry standards for user experience, innovation, and premium customer service. You will be part of a team supporting their online store users.

Role Overview

As a Danish-speaking E-commerce Support Specialist, you'll assist customers throughout their online shopping journey, solving problems, answering questions, and making their experience smooth and satisfying.

Responsibilities

• Respond to customer queries on orders, deliveries, returns, and payments.
• Securely handle sensitive data and follow internal escalation procedures.
• Communicate professionally through email, phone, and chat.
• Collaborate with carriers and internal departments.

Requirements

• C2-level Danish and fluent English (C1) – written and spoken
• Excellent attention to detail and communication skills
• Ability to manage tasks independently and meet deadlines
• Willingness to work on rotating shifts
• Already in Portugal or open to relocating from this role
• EU member state passport or a valid residence card for Portugal

Offer includes

• Relocation and housing support for international candidates, as well as assistance with obtaining necessary documentation (taxpayer's number and social security number for Portugal)
• Competitive monthly salary
• Paid holiday and Christmas bonuses
• Extra payment for working late hours, public holidays and Sundays
• Fully remote work with hardware provided