Manager Customer Experience / E-Commerce (f/m/d)

Das ist der Job

Responsibilities You will take ownership of how customers experience our brand online.

Darum lohnt es sich

This role sits at the commercial core of our business – shaping the webshop performance, driving conversion optimization and continuously improving the digital buying journey. You identify friction, challenge the status quo and translate insights into action.

You think in funnels, segments and measurable impact – and you enjoy working hands‑on, close to the product, the data and the execution. You will play a key role in scaling a profitable, fast‑growing premium D2C brand and directly influence revenue growth through smarter digital experiences.

This is a role for someone who wants real ownership, real responsibility and visible impact.

Customer Experience Optimization Optimize the customer journey on the website from visit to purchase Segment customer groups and tailor content accordingly Funnel optimization to improve conversion rates Collaborate with UX/UI designers to enhance user experience Onsite Marketing Plan, brief, implement, analyse and optimise webshop elements for campaign funnels (e.g. banners, texts etc.) Own and optimise key webshop touchpoints such as navigation/menu, homepage, hero campaigns, landing pages, announcement bars, collections, PDPs and cart Conduct A/B tests for new onsite promotions Run funnel tests and implement new website elements Product Launches & Updates Own product presentation within the webshop Brief and implement product images and content for each