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Cross Border Talents

Finnish-Speaking E-commerce Support Specialist (Remote from Portugal)

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ArbeitsortFaro
Gehalt30.000–40.000 € brutto/Jahr
HomeofficeKeine Angabe
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  • Location: Remote in Continental Portugal
  • Contract: Full-time (12-month with renewal)
  • Start dates: July 14, July 21, July 28

Join a household name in global technology a company known for its cutting-edge devices, design excellence, and a seamless online shopping experience. Your mission: support their customers with empathy and efficiency.

Your Responsibilities

  • Support Finnish-speaking customers with order-related issues (tracking, returns, payments).
  • Communicate clearly and professionally across channels (phone, email, chat).
  • Handle sensitive data responsibly and securely.
  • Escalate complex cases using internal tools and procedures.
  • Monitor and improve your own KPIs.

You have

  • Native-level Finnish and strong English (C1).
  • Ability to stay calm under pressure and problem-solve efficiently.
  • Previous experience in customer support is a plus.
  • Flexibility to work rotating shifts, including weekends and holidays.
  • Already located in Portugal OR willing to relocate for this opportunity (relocation help and housing allowance is offered by the hiring company)

What’s in it for you

  • Attractive monthly salary
  • Holiday and Christmas bonuses split over 12 months.
  • Meal allowance card and private health insurance.
  • Extra payment for working late hours, public holidays and night shifts
  • Fully remote work with equipment provided.
  • Paid training (15-20 business days).
  • Optional housing in a company apartment (for the candidates moving from abroad).

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