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About the Role

Our client is seeking a vibrant and strategic E-commerce Social Media & Community Manager to cultivate and grow their online presence. This role focuses on creating meaningful engagement with customers, building a strong brand community, and driving traffic and sales to the e-commerce platform. You will be responsible for developing and executing social media strategies, managing content calendars, and fostering positive interactions across all social channels. This is an exciting opportunity to shape the voice of our client's brand and connect directly with their audience in Queenstown, Eastern Cape , contributing to significant online growth and brand loyalty.

Key Responsibilities

• Develop and implement a dynamic social media strategy focused on engagement, community building, and e-commerce sales.

• Create compelling and shareable content, including graphics, videos, and written posts, tailored for each platform.

• Manage the day-to-day operations of social media channels, including posting, monitoring, and responding to comments and messages.

• Foster and grow an active online community by initiating conversations, running contests, and engaging with user-generated content.

• Analyze social media performance data and provide insights to optimize content and campaign effectiveness.

• Collaborate with marketing and customer service teams to ensure consistent brand messaging and customer experience.

Requirements

• Proven experience in social media management and community management, with a focus on e-commerce or retail brands.

• Strong understanding of major social media platforms, their algorithms, and best practices.

• Excellent copywriting, communication, and interpersonal skills.

• Experience with content creation tools (e.g., Canva) and social media management software.

• Ability to analyze data and translate insights into actionable strategies.

• A proactive approach to community engagement and brand advocacy.

Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and skill enhancement.

• Flexible hybrid work arrangements.

• A dynamic and supportive team environment in Queenstown .