Das ist der Job
Process & tool optimization: using and improving the CRM system (HubSpot).
Darum lohnt es sich
Requirements Several years (min. 2–3 years) of solid professional experience in customer service or Customer Operations Strong affinity for digital tools and systems Experience with CRM and support systems (preferably HubSpot and Shopware) Confident, empathetic and solution-oriented communication — both written and on the phone Analytical and structured thinking: identifying recurring patterns in customer issues Team player with a hands-on mentality #J-18808-Ljbffr Responsibilities Next-level support: handling the community via email and phone for complex inquiries (Second-Level) — always fast, friendly and with the goal of exceeding expectations.
AI training & self-service: advancing automation tools and creating FAQs. Interface management: serving as the central contact point for Operations, Logistics, Product and Marketing.
