Operations Manager - E-commerce Logistics (Remote)

About the Role

Our client, a leading player in the online retail space, is actively seeking a strategic and results-oriented Operations Manager to spearhead their e-commerce logistics operations. This is a fully remote position, offering the successful candidate the flexibility to manage operations from anywhere within South Africa . You will be responsible for overseeing the entire logistics pipeline, from inventory management and order fulfillment to last-mile delivery. This role demands a leader who can drive efficiency, implement innovative solutions, and ensure a superior customer experience through optimized supply chain processes. Join a forward-thinking company that is revolutionizing online shopping and values a collaborative, remote-first work culture. Your expertise will be vital in scaling our operations and maintaining our competitive edge in the market.

Key Responsibilities

• Develop and execute comprehensive logistics strategies to support rapid e-commerce growth, focusing on efficiency and cost-effectiveness.
• Manage daily warehouse operations remotely, including inventory control, order picking, packing, and dispatch for George and its distribution network.
• Implement and refine standard operating procedures (SOPs) to ensure accuracy, speed, and quality in all fulfillment activities.
• Select, onboard, and manage relationships with third-party logistics providers (3PLs) and shipping carriers to meet delivery targets.
• Utilize data analytics to monitor key performance indicators (KPIs), identify trends, and drive continuous improvement initiatives.
• Oversee the management of warehouse technology and systems, ensuring seamless integration and optimal performance.
• Collaborate closely with procurement, marketing, and customer service teams to anticipate demand and align logistics capabilities.
• Ensure compliance with all health, safety, and environmental regulations within the operational scope.
• Lead and mentor a remote team of logistics specialists, fostering a culture of high performance and accountability.
• Develop and manage the logistics operational budget, seeking opportunities for cost savings without compromising service quality.

Requirements

• Master's degree in Supply Chain Management, Operations Management, or a related field.
• Minimum of 7 years of experience in e-commerce logistics and operations management.
• Demonstrated success in managing remote teams and operations in a fast-paced environment.
• Expertise in warehouse management systems (WMS), order management systems (OMS), and transportation management systems (TMS).
• Strong analytical and problem-solving skills, with a proven ability to use data to drive decision-making.
• Excellent understanding of inventory management principles and best practices.
• Exceptional leadership and communication skills, with the ability to influence stakeholders at all levels.
• Experience in contract negotiation with logistics service providers.
• Familiarity with the unique logistical challenges within the Western Cape region, particularly around George .
• Ability to thrive in a fully remote setting, requiring strong self-motivation and organizational skills.

Benefits

• This role comes with a competitive annual salary of ZAR.
• Our client provides a comprehensive benefits package, including private health insurance, a generous retirement fund contribution, and performance-based bonuses.
• As a remote employee, you benefit from the flexibility to design your workday and avoid commuting.
• Our client invests in its people through ongoing professional development programs, workshops, and opportunities to attend industry conferences.
• You will be part of an innovative and supportive team that champions remote collaboration and values employee input.
• Additional perks include a home office setup allowance and access to employee wellness resources.