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About the Role

Our client is seeking a proactive and organized E-commerce Operations Specialist to manage and optimize their online sales channels from anywhere, with a focus on streamlining operations for their base in Mossel Bay . This fully remote position involves overseeing the day-to-day functions of the e-commerce platform, ensuring a seamless customer journey from browsing to delivery. You will work closely with marketing, logistics, and customer service teams to enhance the online shopping experience, manage product listings, and troubleshoot any operational issues. This is an excellent opportunity for an individual with a strong understanding of e-commerce workflows to make a significant impact in a remote-first capacity.

Key Responsibilities

• Manage product listings, ensuring accuracy of descriptions, pricing, and imagery across all e-commerce platforms.

• Monitor website performance and troubleshoot any technical or operational issues impacting user experience.

• Coordinate with fulfillment partners and logistics providers to ensure timely and accurate order processing and shipping.

• Analyze e-commerce data, including sales, traffic, and conversion rates, to identify trends and areas for improvement.

• Manage online inventory levels to prevent stockouts and overstock situations.

• Collaborate with marketing teams on promotional activities and campaigns to drive online sales.

Requirements

• Proven experience in e-commerce operations or management.

• Strong understanding of online retail platforms and processes.

• Excellent analytical and problem-solving skills.

• Proficiency in e-commerce analytics tools and CRM software.

• Ability to manage multiple tasks and prioritize effectively in a remote environment.

• Strong communication and collaboration skills with remote teams.

Benefits

• Competitive annual salary and potential for performance-based bonuses.

• Fully remote work arrangement, offering significant flexibility.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development in the e-commerce sector.

• A dynamic and collaborative virtual work environment supporting work-life balance.