Remote E-commerce Operations Manager

About the Role

Our client is seeking a highly organized and experienced Remote E-commerce Operations Manager to oversee and optimize all aspects of their online order fulfillment and logistics. This fully remote position is critical for ensuring a seamless and efficient customer experience from order placement to delivery. The ideal candidate will possess a deep understanding of e-commerce operations, supply chain management, inventory control, and customer service within an online retail context. You will be responsible for driving operational excellence and scalability for the Soweto-based business, working independently from your chosen location. This is a key role for someone who thrives on process improvement and ensuring the smooth running of a growing online retail operation.

Key Responsibilities

• Oversee the end-to-end e-commerce order fulfillment process.
• Manage inventory levels and ensure accuracy across all online platforms and warehouses.
• Develop and implement efficient logistics and shipping strategies to optimize delivery times and costs.
• Monitor and analyze key operational metrics (e.g., order accuracy, on-time delivery, shipping costs).
• Collaborate with third-party logistics providers and suppliers to ensure service level agreements are met.
• Implement and refine processes for returns, exchanges, and customer issue resolution related to operations.
• Identify and implement technology solutions to improve operational efficiency and scalability.
• Ensure compliance with all relevant regulations and company policies.
• Manage a remote team of operations specialists and coordinate cross-functional efforts.
• Drive continuous improvement initiatives within the e-commerce operations function.

Requirements

• Proven experience as an E-commerce Operations Manager or in a similar logistics/supply chain role within e-commerce.
• In-depth knowledge of e-commerce fulfillment, warehousing, and shipping operations.
• Strong analytical and problem-solving skills, with the ability to interpret operational data.
• Experience with inventory management systems and e-commerce platforms.
• Excellent understanding of supply chain best practices and optimization strategies.
• Strong project management and leadership skills.
• Exceptional communication and interpersonal skills.
• Ability to work independently, manage multiple priorities, and lead a remote team effectively.
• Proficiency in relevant software and technology.
• Bachelor's degree in Supply Chain Management, Business Administration, or a related field is highly preferred.

Benefits

This fully remote position offers a competitive salary, the flexibility to work from anywhere, and the opportunity to lead and shape the operational backbone of a thriving online retail business. You will have significant autonomy in optimizing processes and driving efficiency for the Soweto-based company's digital operations.