Cross Border Talents

Remote Finnish-Speaking E-commerce Advisor (Portuguese Remote Opportunity).

• Location: Remote in Continental Portugal.
• Contract: Full-time (12-month with renewal).
• Start dates: July 14, July 21, July 28. Join a household name in global technology known for cutting-edge devices, design excellence, and a seamless online shopping experience.
• Your mission: support customers with empathy and efficiency.

Responsibilities

• Support Finnish-speaking customers with order-related issues (tracking, returns, payments).
• Communicate clearly and professionally across channels (phone, email, chat).
• Handle sensitive data responsibly and securely.
• Escalate complex cases using internal tools and procedures.
• Monitor and improve your own KPIs.

Qualifications

• Native-level Finnish and strong English (C1).
• Ability to stay calm under pressure and solve problems efficiently.
• Previous experience in customer support is a plus.
• Flexibility to work rotating shifts, including weekends and holidays.
• Already located in Portugal OR willing to relocate for this opportunity (relocation help and housing allowance offered by the hiring company).

Benefits / What’s in it for you

• Attractive monthly salary
• Holiday and Christmas bonuses split over 12 months
• Meal allowance card and private health insurance
• Extra payment for working late hours, public holidays and night shifts
• Fully remote work with equipment provided
• Paid training (15-20 business days)
• Optional housing in a company apartment (for candidates moving from abroad)